Refund Policy

RETURNS & EXCHANGES

What is your return/cancellation/exchange policy?

• ORDERS CAN ONLY BE CANCELLED WITHIN 24 HOURS OF PLACING YOUR ORDER. 
• Returns must be initiated within 14 DAYS of the original order's arrival date. Please email info@frobabies.com the following: 1.Your order number. 2. The item(s) you wish to return and the reason.
• We do not issue refunds on orders that have completed payment and shipped. 
• If we have made an error, please email info@frobabies.com we will require a picture of the error in order to proceed with fixing the order. 
• Merchandise must be in unused condition. Refunds are provided in the form of store credit. Please note: Based on the condition we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc..)
• Purchaser is responsible for return shipping costs. 
• Return Tracking Number is REQUIRED in order to process refunds/exchanges. At this time, we are unable to process direct exchanges. Exchanges are treated like returns. The Purchaser will be provided store credit which will allow you to order the desired size or a different message. (Email info@frobabies.com)
• Please note that original shipping costs are non-refundable.
• Please contact customer service at info@frobabies.com directly for Sezzle and Afterpay returns.

 

Additional non-returnable items:
Gift cards
Downloadable software products

 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@frobabies.com and send your item to: 

Frobabies

235 Ponce De Leon Place Suite M #378

Decatur, GA 30030.

Shipping
To return your product, you should mail your product to:

Frobabies

235 Ponce De Leon Place Suite M #378

Decatur, GA 30030

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.